SHIPPING | RETURN | EXCHANGE POLICY
Here at Glam Xten Collection, LLC. we are dedicated to protecting the privacy off each and every one of our customers. We will NOT provide or sell any of your personal details or credit card information to third parties without your permission. However , when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
After orders (Sezzle included) are placed it take up to 2 days for payment processing. After payment processes we ship and send tracking via email until your order has been delivered.
We ship Priority 2-3 day shipping.
However, custom wig orders can take longer (3-5 business days) . Customizing times are different for each wig which be in description of units that requires or may require customizing due to order volume.
ANY ORDER OVER $300 WILL REQUIRE SIGNATURE
(Does not include companies who vendor with us)
All International Shipments: 6-10 Business days from the day we ship ! NOTE: This DOES NOT include customizing time of units/wigs..
We DO NOT take responsibility if USPS delays the delivery of your package as it is 100% out of our company's control.
If under ANY circumstance, you are unsatisfied with your order and it is not a customized item (listed below) please contact us by email (firstname.lastname@example.org) or WHATSAPP (+14789547126) , within 48 hours of receiving the merchandise and we can exchange for a product of equal or more value once hair is received . This will ONLY be granted under GXC discretion.
NOTE: The customer is responsible for shipping fees AND there will be a restocking fee of $35, not including shipping fees. Emails will be returned within 24 hrs. Please do NOT unravel, wet, play with or install hair if planning to exchange.
ALL SALES ARE FINAL!
COLORED HAIR SUCH AS OMBRE, DYED, OR BLEACHED HAIR CAN NOT BE RETURNED OR EXCHANGED! ALL CUSTOM WIG ORDERS ARE FINAL
Federal law states that you CANNOT return/exchange human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, and health regulations and concerns.
Texture Disclaimer- Due to the distinct nature of human hair, two heads of hair are never exactly the same. The photos will give you an idea of how the hair textures will look. However, all wavy and curly products are processed for texture. This means that we can not guarantee that all bundles will look the same, but they will not be distinctly different.
Color Disclaimer- Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors. We cannot guarantee that bundles will have the same color being that hair is taken from multiple donors. We recommend consulting a professional stylist should you consider coloring our hair.
Please make sure that you confirm your address through Paypal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOU ORDER going to an address that WAS NOT entered correctly. Some orders over $400.00 may require ID to prove that buyer is the card owner.
To confirm, contact Paypal:
To insure speedy delivery, all orders are processed daily if ordered before 3pm . Orders cannot be altered or changed once your payment is complete.
Glam Xten Collection, LLC. reserves the right at our discretion to make changes to prices, policies, sales, or any events. Please check our page sporadically for updates and changes.
If your order is detected as fraud, the transaction will AUTOMATICALLY be canceled.
WE TAKE FRAUD VERY SERIOUS AND WILL REPORT ANY FRAUDULENT ACTIVITY TO PROPER AUTHORITY.