ALL SALES ARE FINAL!
COLORED HAIR SUCH AS OMBRE, DYED, OR BLEACHED HAIR CAN NOT BE RETURNED OR EXCHANGED!
ALL CUSTOM WIG ORDERS ARE FINAL !!
If under any circumstance, you are unsatisfied with your order please act us by email (email@example.com) or phone. Emails will be returned within 24 hrs. You may return most new, unopened items within 7 days of delivery for a full refund or exchange if by ANY chance we make a mistake with delivery. In this case, we'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please do NOT unravel, wet, play with or install hair if planning to exchange.
All approved returns: You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
*ALL REFUNDS REQUIRE A $50 RESTOCKING FEE *
Once orders are placed, (Sezzle included) it will take up to 2 BUSINESS days for payment processing. After payment processes we ship and send tracking via email until your order has been delivered. We ship Priority 1-2 day shipping. However, custom wig orders can take up to 7 business days to complete depending on customer's customization or request. ANY ORDER OVER $400 WILL REQUIRE SIGNATURE (does not include companies who vendor with us) As of now, we ONLY ship within the US and Canada . Sorry for the inconvenience this may cause as we are working towards international shipping as well. We do not take responsibility if USPS delays the delivery of your package as it is 100% out of our company's control.
Please also note that some shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.