ALL SALES ARE FINAL!
There will be NO refunds or exchanges issued for any purchased product unless the product is deemed to be defective by the MERCHANT or applicable laws. If a product is defective, it must be shipped back to the merchant within 14 days of purchase with all tags and wrappings attached before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed.
Haven't received your order yet, or was your package stolen? Simply go to: https://claims.route.com/ to locate your order. If you have any issues contact GXC Support by email: email@example.com Due to high demands, please allow an extra 3-5 business days before reaching out about delays.
PLEASE NOTE: Once products have been shipped, if Route Protection is unchecked at checkout, we are not responsible for any issues that arise with lost, held, or stolen packages.Ownership of the package transfers immediately to the buyer upon delivery of the package to the shipping carrier.
Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, Glam Xten Collection will not be responsible for any delay/non-receipt of the package due to your error. Any issue with delivery must be resolved by customer contacting USPS or UPS.
NOTE: Custom wig orders can take up to 10-15 business days before shipment. If order volume is HIGH is may take up to 20 business days. We can not guarantee an exact date of delivery.
PLEASE BE ADVISED THAT DELAYS CAN HAPPEN WHICH IS BEYOND OUR CONTROL. UNDER CERTAIN CIRCUMSTANCES SHIPPING CAN TAKE LONGER. WE DO NOT CONTROL THE SHIPPING CARRIERS. WE CAN NOT CHANGE ANY ADDRESSES. BE SURE TO CHECK YOUR ADDRESS BEFORE CONFIRMING THE ORDER. IF YOUR ADDRESS IS INCORRECT OR UNDELIVERABLE PRIOR TO PACKAGING FOR SHIPMENT, YOUR ORDER WILL BE CANCELLED.
- We offer international shipping to most countries. We utilize USPS and UPS for international shipping. A physical address is required. International shipping can take 5-10 business days from the day we ship for delivery. This is due to varied custom regulations.
- The customer is responsible for paying any international customs fees or import duties (if any) required for delivery. These charges are beyond our control and we have no way of determining what they may or might be. Please contact your local shipping facility for information regarding custom fees and if they will be necessary before purchasing.
If your order is detected as fraud, the transaction will AUTOMATICALLY be canceled. In event of Fraudulent Charges, the customer will be subject to a law-enforced hearing upon the company losing funds or product.
PLEASE NOTE: Any chargeback or bank discrepancies will result in customers not being able to purchase in the future.
- Color Disclaimer: Since our products are not processed or colored, our virgin hair comes only in the natural shades of natural black-brown colors (bundles).
- We recommend consulting a professional stylist should you consider coloring our hair.
- Packaging: Straight units will come straightened but not perfect due to packaging. The curled unit will come curled but not perfect due to packaging.
- Unconfirmed Addresses: Please make sure that you confirm your address through PayPal or you will risk delayed shipment on your product. WE ARE NOT RESPONSIBLE FOR YOU ORDER going to an address that WAS NOT entered correctly. Some orders over $400.00 may require ID to prove that buyer is the card owner. To confirm, contact PayPal: 1-888-221-1151.